Job Title: |
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Customer Sales Representative |
Category: |
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Client Services |
Total Positions: |
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35+ |
Job Location: |
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Islamabad, Rawalpindi |
Gender: |
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Male |
Age: |
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18 to 30 years |
Minimum Education: |
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Intermediate/A-Level |
Career Level: |
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Entry Level |
Minimum Experience: |
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FreshLess than 1 Year |
Salary Range: |
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PKR 20,000 to 30,000 per Month |
Apply By: |
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Jan 11, 2020 |
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Job Description: |
We are hiring a Customer Service Representative for a USA based project to manage customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- High school diploma (Intermediate) , general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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Required Skills: |
Direct Sales,Customer Service Management,Customer Analysis,Customer Care,Cross Selling,Sales Retention,Cluster Sales,MS Desktop Customer service,Customer Handling,Customer Acquisition |
Company Information |
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Company Name: Bini Telecom PVT Company Description: pBini Telecom PVT/p
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