| Job Title: |
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Assistant Manager Patient Experience |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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BBA / MBA or any other relevant degree |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
3 Years5 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
May 4, 2021 |
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| Job Description: |
- Plan, evaluate, implement and continuously improve patient facilitation processes.
- Oversee and implement procedures for enhancing and continually improving the overall experience of patients and their attendent throughout the hospital.
- Ensure complaints are thoroughly assessed, that the issues involved are clarified with complainant at an early stage and that each complaint is managed based on its seriousness and nature.
- Handle aggressive patients/ attendants to effectively diffuse difficult situations by counseling and building relationships.
- Ensure maximum outreach to patients & their families aiming at improving patient services in light of their experience.
- Analysis and promptly responds to patient complaints.
- Liaison with other departments to ensure provision of seamless services to the patients.
- Assist and guide patients/attendants/visitors.
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| Company Information |
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Company Name: Shifa International Hospital Ltd
Company Description:
Shifa International Hospitals Ltd. Islamabad is a 600+ secondary and tertiary healthcare facility, offering quality services to the local as well as international patient communities for over 25 years. The prestigious JCI accreditation has further strengthened our commitment and focus towards quality and patient safety. The hospital provides comprehensive diagnostic & treatment services in 35 plus clinical specialties under supervision of more than 200 Internationally Experienced & Fellowship Trained Consultants (The largest number of US and EU qualified Physicians and Surgeons under one roof in Pakistan).
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