Job Title: |
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Customer Support Representative |
Category: |
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Client Services |
Total Positions: |
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3 |
Job Location: |
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Faisalabad |
Gender: |
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No Preference |
Age: |
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22 to 30 years |
Minimum Education: |
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Bachelors |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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Fresh1 Year |
Salary Range: |
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PKR 25,000 to 45,000 per Month |
Apply By: |
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Jun 11, 2021 |
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Job Description: |
Responsibilities:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements:
- Minimum 1-year experience as a Customer Service Representative or similar CS role
- Familiarity with our industry is a plus point
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Minimum bachelor's degree. (Science subjects would be preferred)
MUST HAVE
- Professional Correspondence Skill.
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Company Information |
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Company Name: A.Zar Textile Pvt. Ltd. Company Description: .
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