• IntelliasPro is a leading US based outsourcing company and committed to providing our employees with an enriching and rewarding environment.



• We are hiring excellent resources who can perform Customer Services for our English based clients with full confidence.



• Candidates will be required to provide support Via following mediums.



• Voice Support



• Chat Support



• Email Support

Responsibilities

• A professional approach in answering Calls/Chats/Emails and provide information about products and services, taking input of issues and their redressal thereof.



• Ensure all quality perimeters are met on every phone call/chat and email.



• Maintaining records of transactions and interactions.



• Appropriate and timely follow-ups wherever required.



• Escalate unresolved queries to respective departments for accurate redressal.



• Attend all required training sessions and keep up to date on all products and services knowledge.

Requirements

• Excellent English communication (verbal/written) and analytical skills.



• Good grip on MS Office tools such as Excel, Word, and PowerPoint.



• Team player with multi-tasking abilities. 



• Ability to identify opportunities and solutions for process improvement.



• A positive mind set.

Qualification

• Matric/O-A Level /Intermediate or Above.

Key Benefits:

• On Job Training



• Medical



• Provident Fund



• Paid vacation days Sick and Casual Leaves