JOB SUMMARY: Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information

MAJOR JOB RESPONSIBILITIES:

•       Answer and follow-up calls professionally and provide information about products and services.

•       Maintain healthy relationships with existing customers and to retain them.

•       Responding to the customer’s queries within the given time frame.

•       To ensure that the customers details and other relevant data is completely entered into the system correctly.

•       Analyze and solve problems accordingly.

•       Handle in-bound inquiries via phone, email and live chats.

PERSON SPECIFICATION

Skills

• Excellent communication in English.
• Customer handling skills.
• Punctual and confident.
• Must be available to work in all shifts (Evening & Night)
• Prior call centre experience is a plus point

Qualifications:                     

·         Minimum Intermediate/ A-levels.

Experience:      

·         1 years’ experience similar role would be preferred

Shifts Timings:

Candidates must be flexible for the following shift timings

·         6:00p-3:00a

·         7:00p-4:00a

·         8:00p-5:00a